Finding mice, rats, insects or other pests in your home isn't something you want to discover.

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The important thing is to report the problem early and work out what's causing it. Who is responsible for dealing with pests can depend on why they're there, so don't assume it's automatically yours or your landlord's responsibility.

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What should I do first?

Let your landlord or letting agent know as soon as you notice a problem. Report it in writing and include:

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• what you've seen

• where you've seen it

• when you first noticed it

• how often it's happening

• any damage you've noticed

• photos or videos if you can safely take them

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If you've already spoken to your landlord, follow up by email so you've got a record of what was discussed. Keep copies of everything.

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Who is responsible for dealing with pests?

It depends on what's causing the problem. Your landlord may be responsible if pests are getting in because of a problem with the property they're responsible for repairing . For example, holes in the building, damaged drains or another structural issue.

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They may also have responsibilities if the pest problem means your home isn't fit to live in. If the infestation has been caused by something you're responsible for, you may need to deal with the problem yourself. This could include pests being attracted by rubbish or food being left accessible.

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Sometimes the cause isn't obvious. That's why it's useful to report the problem rather than immediately paying for pest control yourself.

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Shelter explains who's responsible for pests and vermin in rented homes.

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What can I do to help prevent pests?

Keeping food and waste properly stored can reduce the chances of attracting pests. It can help to:

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• keep food in sealed containers

• clean up food and crumbs

• empty bins regularly

• avoid leaving rubbish around the property

• keep outside bins closed

• check whether there are obvious gaps where pests are getting in

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But having pests doesn't automatically mean your home isn't clean. Problems can be caused by the condition of the building, neighbouring properties, drains and other things outside your control.

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What if pests are getting in through the building?

Tell your landlord or agent. If there's a hole, damaged pipe, broken vent or another repair issue allowing pests into the property, your landlord may need to deal with the underlying problem as well as the infestation.

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Simply getting rid of the pests might not solve anything if they can get straight back in. Take photos of anything you think could be contributing to the problem and include them when you report it.

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What if my landlord says it's my responsibility?

Ask them to explain why. If you disagree, don't get stuck going back and forth without evidence. Keep records of:

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• when you reported the problem

• photos and videos

• where pests appear to be entering

• any previous pest-control visits

• repairs you've reported

• what your landlord or agent has said

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If you're unsure who's responsible, our Advice Team can help you look at the situation.

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What if nothing is being done?

Follow up with your landlord or agent in writing. If the problem is serious and your landlord isn't dealing with something they're responsible for, you can contact Exeter City Council's Private Sector Housing team.

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The Council can investigate housing conditions and, where appropriate, take action if there are hazards in a rented home.

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Can I stop paying my rent?

Don't stop paying your rent because of a pest problem without getting specialist advice first. Even if you're unhappy with the condition of the property, withholding rent can put you into rent arrears and create another problem. Talk to us about your options instead.

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What if I can't afford pest control?

First, make sure it really is your responsibility before paying for anything. If you're responsible for dealing with the problem but the cost is difficult to manage, talk to our Advice Team about your finances and whether there may be financial support available.

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The University's Success for All Fund may be one option for eligible students experiencing unexpected financial difficulty.

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How can the Guild help?

If you're unsure whether you or your landlord should be dealing with the problem, get in touch. We can help you understand your housing rights, look at what you've already reported and work out what your next steps could be.

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Complete our enquiry form or email advice@exeterguild.com for support.