Find Support

Get help

You might have times when things don’t go to plan. That’s okay. You don’t have to figure it out on your own.

When you need advice or support, we’re here to help you take the next step.

Not sure where to start?

What Happens Next
Step 1
We’ll Get Back to You
Our advisors will review your enquiry and get in touch within 10 working days to arrange a 1-1 appointment or offer advice and signposting via email.
Step 2
Talk it through with an advisor
You’ll have time to explain your situation and ask questions. We’ll listen and talk through your options.
Step 3
Get clear next steps
We’ll help you understand what you can do next and support you along the way.

What we can help with:

  • Academic issues (appeals, mitigation, complaints)
  • Housing and tenancy problems
  • Money and cost of living concerns
  • University processes and decisions
Not sure if your situation fits? Get in touch anyway, we’ll point you in the right direction.
Support a Student
What Happens Next
Step 1
Submit a referral
Share details about the student and their situation.
Step 2
We contact the student
Our team will reach out directly to offer support and next steps within 10 working days – either as a 1-1 appointment or signposting via email.
Step 3
Ongoing support
We’ll work with the student to understand their situation and provide ongoing advice.

What can we help with

  • Academic issues (appeals, mitigation, complaints)
  • Housing and tenancy problems
  • Money and cost of living concerns
  • University processes and decisions
  • Signposting to appropriate services

Can't see your situation listed? Get in touch with our friendly team. If we're not the right service, we'll help point you in the right direction.

Meet the advice team

You’ll be speaking to a friendly member of our team who’s here to listen, support you, and help you work out what to do next without judgement.

Kim WhiteKim White
Kim White
Kim White
Kim White
Student Advice Manager
Talk to me about:
Service Delivery, Stakeholder Relations, Advice for Students
Christopher Oxford-CarrChristopher Oxford-Carr
Christopher Oxford-Carr
Christopher Oxford-Carr
Christopher Oxford-Carr
Student Advisor
Talk to me about:
Confidential Support on Money, Housing, Academics and more
Jessica CaigerJessica Caiger
Jessica Caiger
Jessica Caiger
Jessica Caiger
Student Advisor
Talk to me about:
I'm on maternity leave
On Leave
Lorrine Penwarden Lorrine Penwarden
Lorrine Penwarden
Lorrine Penwarden
Lorrine Penwarden
Student Advisor
Talk to me about:
Confidential Support on Money, Housing, Academics and more
Polly BaileyPolly Bailey
Polly Bailey
Polly Bailey
Polly Bailey
Student Advisor
Talk to me about:
Confidential Support on Money, Housing, Academics and more
Sophie ScagellSophie Scagell
Sophie Scagell
Sophie Scagell
Sophie Scagell
Student Advisor
Talk to me about:
Confidential Support on Money, Housing, Academics and more

How to find us

Not sure where to go? Watch the video below to see exactly where to find us on campus and what to expect when you arrive.

How long will it take to hear back?
Is the service confidential?
Do I have to know exactly what I need?
What should I expect from my appointment?
How can I prepare for my appointment? 
Are all appointments in person?
Do I have to pay for support?
Will I be judged or get into trouble?
I need urgent mental health support, what should I do?
Can’t find an answer to your question? No worries! Drop us a message, and we’ll help you out

Frequently Asked Questions