Receiving your exam results: what to do if things haven’t gone to plan

With results being released soon, you’re probably feeling a bit nervous or anxious about the grades you will receive; especially for those of you who will be graduating next month. We’re here to assure you that you should be so proud of yourself for getting this far in the academic year, and in your degree.

However, if you’ve been dealing with some private matters, mental health issues or anything else which caused you to struggle during exam season it’s ok to not get the results you expected or were hoping for.

We’ve got some tips and next steps for you:

Firstly, when you open your results, breathe, don’t panic. If you are very upset about your results speak to someone; it will help you stay calm and you can speak to them about how you feel. Next you need to explore your options calmly, you don’t need to make hasty decisions in the heat of the moment.

Let’s discuss your options:


First, if you think that the grade you received has been impacted by a situation beyond your control, then you may meet the ground to appeal. After receiving a decision from the exam board, you have ten working days in which to submit a formal appeal, using the appropriate form.  If you received your results on 18 June, you must submit your appeal by 2 July.

Your appeal will be considered, and it may be accepted, or not. Further information may be requested, or an appeal panel may be called. After your appeal has been considered, you will receive and outcome letter which explains the decision that has been made. This should normally come within thirty working days of submitting an appeal.  

Need help submitting your appeal?

Our Advice team are here to help with any questions or support you might need – you can book an appointment to see an advisor to discuss your circumstances, or submit an enquiry and one of our advisors will be happy to help. Please contact the team as soon as possible after you receive your results to receive the support you need.

You can read some more FAQs and guidance about appeals on our page, and the University has some information here.


Condonable Modules

Secondly, if you fail any of your modules (anything below a40%), it is important to remember the fact that up to 30 credits per year are condonable if you have an overall percentage of over 40%. If your module is condonable (you can check with your department to find this out), then the University will need to wait until your other module results are known to see if the module satisfies condonable conditions. It is worth noting that core modules are typically not condonable but, in some cases, they are; so again, check with your department/faculty or in the programme specification.



Thirdly, in some cases, your module may not be condonable. In this case, you may be referred to August where you will be able to re-take an assessment. If this is the case, you will be contacted in late June via your Exeter email address so keep an eye out as the email will give further details about the referred assessments. The referred exam period will commence Saturday10 August - Monday 19 August 2024.


As you can see, you have various options available to you in case results don’t go your way. Obviously, we hope that all goes to plan for you but if it doesn’t, we want you to know that you have options available. Your grades do not determine who you are either, so please remember this. If you need any mental health support after your results come out, you can contact the Universities’ wellbeing support, Togetherall as well as NHS services. If you think you may need some guidance as you’re not sure where to go, book an appointment with our advice team and we can help you!

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